Commercial & Residential Services FAQ
Frequently asked questions about our Professional Residential and Commercial Pressure Washing and Cleaning Services.
How are you different from the other companies?
We focus on delivering the highest standards with a strong emphasis on providing you with the best customer service around. We return our calls within a reasonable amount of time, and take the time to explain the process to our clients.
Are you insured?
Yes, we are licensed, insured, and certified by the Roof Cleaning Institute of Australia.
How do I know who to trust?
We hold 100% customer satisfaction rating for our outstanding reliability, quality, and responsiveness.
Do you use subcontractors?
Never! Every member of our crew works directly for Whitewash Pressure Washing and Roof Cleaning.
What can I expect when I call for a free quote?
You should expect to speak with our owner, who will review and discuss your request. He will explain what to expect in the process. You would then receive a written proposal via mail or email, whichever you prefer. Should you decide to use our services, our scheduler would contact you to set up an appointment for the service.
What are the black streaks on my gutters and can they be removed?
The black streaks on your gutters are in the oxidation layer of the paint. They can be removed with the correct chemicals.
I’ve heard that pressure washing is bad for a roof. Is this true?
This depends on quality of roof! Other roof quality should not be pressure washed as it will void the warranty on your roof and damage the shingles. At Whitewash Pressure Washing and Roof Cleaning we also use a Non-Pressure Roof Cleaning soft wash method with no pressure applied.
My deck and/or fence gray, can it be cleaned?
Yes it can be cleaned. Wood can turn gray when it is weathered. It can be brought back to its natural beauty with our services.
Will your chemicals damage my home or plants?
No, all of our chemicals are eco-friendly. We also take special care to pre-wet all plants and landscaping and rinse when we are completed.
Should my driveway/sidewalks be cleaned?
Yes they should. The algae and mildew can make these surfaces slippery and hazardous. These elements can also be tracked into your home creating an unhealthy environment.
How often should I clean my home?
Siding manufacturers recommend cleaning every 12-24 months. Every home is on a case by case basis, however, depending on the elements surrounding the home.
Will pressure washing damage my home?
No it will not. We use a low pressure cleaning method which is no different than a rainfall in combination with the right chemicals.
Do I need to be present for the service?
No you do not. We ask that all doors and windows are closed, and for the outside water source to be on. We also ask that all outdoor furniture is moved away from the surface to be cleaned.
If I would like to be present for the cleaning, do you offer weekend appointments?
We offer weekend and evening appointments to accommodate your busy schedule.